What if when I create a new account on NEOGOV it says my email address is already in use?

If you receive this message, it means there is an account associated with that particular email address. You may have applied with an employer in the past that is a NEOGOV customer. Your username and password are retrievable via the “Forgot Username” or “Reset Password” links. You may also call 855-524-5627 (Monday through Friday from 11 am to 8 pm EST) or email support@governmentjobs.com for assistance.