What should I do if I receive the following message: “Username and/or password are invalid” on NEOGOV?

You may request your username or reset your password via the “Forgot Username” or “Reset Password” links. From “Sign In”, click on, “Forgot Username” or “Reset Password.” Enter the email address you used to create your profile, and click “Submit”. An email that includes your username and password will be sent to that address. If you do not see the email in your inbox, check your spam/junk mail folder. You may also call 855-524-5627 (Monday through Friday from 11 am to 8 pm EST) or email support@governmentjobs.com for assistance.