If you receive this message, it means there is an account associated with that particular email address. You may have applied with an employer in the past that is a NEOGOV customer. Your username and password are retrievable via the “Forgot Username” or “Reset Password” links. You may also call 855-524-5627 (Monday through Friday from 11 am to 8 pm EST) or email support@governmentjobs.com for assistance.